#Hasten mattress review skin
Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). This is a review for treatment in their union square/flatiron location. This isn't the high-end customer service you would expect from a high end store. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. That date came and they tried to deliver well before the delivery window. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. I ordered a very high end mattress in which I have waited three months to receive.
I ventured to the SoHo location where the salespeople were much friendlier. After being discouragedĪfter being discouraged by an unpleasant salesperson at the Upper East Side location. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Boy, it was the most comfortable mattress I have ever slept on. I have been shopping for mattress for a while. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home. She is familiar with all high end mattress brands and I've learned a lot from her. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy! Barbro is a mattress expertīarbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She spent the time to help us understand the company, our options and find the best bed for us. We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Over the span of many visits, Barbro patiently took time to walk us through our many options. We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. For these reasons, this brand boasts high prices for mattresses, but dedicates itself to exclusivity.īased on our aggregated reviews and our scoring method, we recommend Vi Spring in this match up!īrowse Hästens Customer Reviews We worked with Barbro Sjötun They are generally sold through out luxury retailers throughout North America and Europe. It offers luxury materials and a line of hybrids and innerspring mattresses with all natural ingredients such as horsetail, wool, alpaca, cashmere, and silk. Vispring, formerly Vi Spring or Vi-Spring, is a luxury bed founded in 1901 and operating in London, England. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer - which can be independently replaced for a fee. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship.
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